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parsed(2010-11-02) - pubdate: 08/10
turn:
pub date: 1288674000
today: 1579500000, pubdate > today = false

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Difficult Conversations

How to Discuss What Matters Most

Revised Edition
By Douglas Stone, Bruce Patton, Sheila Heen

About this Item

ISBN: 9780143118442
format: Trade paperback
pages: 352
publisher: Penguin Publishing Group
pub. date: 2010-11-02

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$24.00
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Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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