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parsed(2018-05-01) - pubdate: 2018-05-01
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Orchestrating Experiences

Collaborative Design for Complexity

May 1, 2018 | Trade Paperback
ISBN: 9781933820736
$86.95
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Description

Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. --Katie Dill, Vice President of Design, Lyft

Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

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About this Author

ISBN: 9781933820736
Format: Trade Paperback
Pages: 336
Publisher: Rosenfeld Media
Published: 2018-05-01

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