The Happy Index
Lessons in Upside-Down Management
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With over 2,000 locations across the UK and overseeing multiple operations daily for the past two decades, it's fair to say that the CEO of the family-owned Timpson business knows a thing or two about running a successful company. What makes James Timpson's approach to collaboration, profit and success is simple: let the people you hire run your business. That might seem like a simple concept to a CEO, manager or director but if you think about the hundreds of meetings, hours lost from your day by responding to emails, signing off on projects and more, you will notice that you are still working in a traditional, top-down mindset. Doing this means the team you work with only see themselves as a cog in the machine instead of the trusted, valued colleagues that they are. The Happy Index is structured into ten lessons that will provide you and the people you work with the tools to re-evaluate the ways you look at your business. Offering insight into the ways in which James has managed the family business, he strongly believes that you will see the benefits from working with an upside-down mindset, not only for success but also your team's wellbeing and happiness. Really, though, it's easy. Turn up on time. Trust your team. Do your work.
About this Author
James Timpson OBE is a British businessman and politician who is currently Minister of State for Prisons, Probation and Reducing Reoffending. From 2002 until 2024 he was the CEO of the five-generation, family-owned company Timpson, which includes many of the UK's best-known high street retailers. In addition to leading an organisation of 5,600 staff across 2,000 locations, James was Chair of the Prison Reform Trust and regularly advised figures across the private and public sectors. He is the father to three adult children and lives in Cheshire with his wife, Roisin. The Happy Index is his first book and all of his earnings will be given to the Prison Reform Trust.
Reviews
'The way that he operates is the way I'd like the whole world to operate.' Jake Humphrey, host of The High Performance Podcast
'A must-read for anyone who cares about better ways of doing business.' Sunday Times
'James Timpson's a man who gets things done ... He makes profits, values his employees and fixes things.' The Times
'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' Guardian
'James Timpson knows the secret to making money.' Telegraph
'Timpson [has] developed a reputation for being humane.' Financial Times
'These lessons give you the tools to a brighter, happier workplace.' Roisin Currie, CEO of Greggs
'The Happy Index is a beacon of hope for businesses everywhere.' Julian Richer, author of The Ethical Capitalist
'Proves that businesses can be a force for positive change in our communities.' Pia Sinha, CEO of Prison Reform Trust
'Timpson has much to teach all of us about building a welcoming and winning culture that always puts people first.' Richard Walker OBE, Executive Chairman of Iceland Supermarkets
'The more I learn about the Timpson family and how they run their companies, the more impressed I am.' James O'Brien
'The most interesting and unexpected appointment in Keir Starmer's government. ... He's respected across the political spectrum for his work.' Fraser Nelson, The Spectator
'Not only do Timpson look after their own people, but they also genuinely care about helping others in need.' Sir Tom Hunter, philanthropist and entrepreneur
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