Placing Orders

To add an item to your shopping cart, click on the "Buy" icon attached to the image of the book you are viewing. You will be invited to continue to browse after adding products to your cart. Once you are ready to checkout, click the "view cart" button at the top of every page. You'll be able to view the contents of your shopping cart, and delete or change the quantity or individual items. Once your cart is the way you want it, follow the easy checkout instructions (below your cart) and your order will be placed.

To have a book held at one of our locations, or for customer service inquiries, please contact us:

Phone:
1-800-561-1833 (within Canada only)
1-204-475-0483 (outside Canada)
between 9:00 a.m. and 10:00 p.m. Central Time, Monday through Saturday

Fax: 204-475-0325
Email: info@grant.mcnallyrobinson.ca
Mail: McNally Robinson at Grant Park, 1120 Grant Avenue, Winnipeg Manitoba R3M 2A6

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Payment

We accept VISA, MASTERCARD, and AMEX. All prices in Canadian funds.

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Shipping

Orders outside of Canada will be shipped according to the speed of delivery you require. Please provide us with an email address by which we can respond to your requirements and confirm shipping arrangements and costs.

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Duty, Customs and Taxes

Orders within Canada will be subject to GST only (for books). Cassettes, CD's and giftware are subject to PST if shipped inside Manitoba or Saskatchewan.

Orders shipped to international destinations may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.

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Institutional Orders

To place an order for an institution or library online, contact webpos@grant.mcnallyrobinson.ca to set up an online account. You will then login separately with the Institution/Library Login.

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Guarantee

All products are guaranteed against manufacturer defect. Products may be returned for a full refund or exchange within 14 days of your receipt. We do not refund shipping charges.

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Returns & Exchanges

In keeping with the conditions of our stated Guarantee, you must notify us in advance that you would like to return or exchange a product, and the reason for your request. You may notify us via mail, e-mail, on-line form, phone or fax.

Mail:
McNally Robinson at Grant Park
Att: Customer Service
1120 Grant Avenue
Winnipeg, MB, Canada,
R3M 2A6



Email:
query@grant.mcnallyrobinson.ca


Phone:
within Canada only
1-800-561-1833

outside Canada
1-204-475-0483
Fax: 1-204-475-0325

Refunds will be processed upon receipt of purchase, in the amount equal to the value of the product(s) and any applicable taxes. Refunds are in the form of credit to the charge card number used in the original purchase.

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Secure Purchasing

All transactions are processed with SSL (Secure Sockets Layer) to ensure privacy and integrity of your order information. SSL has been referred to as "the most advanced online ordering security system available". In fact, there is a greater chance of having your credit card number intercepted by a third party when you use your credit card over the phone or in a restaurant or store.

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Privacy

Your relationship with us is very important. We will not rent or sell information about you to any third party. We limit the information we collect from you to a minimum, as necessary to provide outstanding products and service.

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