eBook FAQs

Frequently Asked Questions about our ebooks

1. How can I share Google eBooks?

2. Why do I need to have a Google Account in order to buy a Google eBook?

3. Is my credit card information shared with Google upon linking accounts?

4. What's the difference between PDF and ePUB?

5. Why am I only seeing a sample?

6.Why am I getting a 404 error when I try to download a book I bought?

7. Issues with Book Quality

8. Issues with Google Account

9. How do I access my Google ebook on my computer?

Answers:

1. How can I share Google eBooks?

Google eBooks are designed to accommodate one book per Google Account. This means that sharing books among multiple users is not currently supported.

2. Why do I need to have a Google Account in order to buy a Google eBook?

You need to have a Google Account in order to buy a Google eBook because the digital book can "live" in the cloud on Google servers. All your eBook purchases will be stored in the same place and are associated with that specific Google Account. Creating a Google Account is free, and you don't have to have a GMail address for that. For more information, please check the following page:

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=27441

3. Is my credit card information shared with Google upon linking accounts?

The only reason why you are asked to link your McNally Robinson account to a Google account is so you can finish your purchase and access your Google eBooks via our website. There is no information being shared between Google and McNally Robinson. This means Google won't have access to your credit card information, and we won't have access to your Google account or Gmail.

If you're concerned with Security and Privacy of Google Accounts, please check the following page:

http://www.google.com/support/accounts/bin/topic.py?hl=en&topic=14146

4. What's the difference between a PDF and an ePUB file?

When reading Google eBooks on the web or using our iPhone/iPad/iPod touch and Android apps, you don't need to worry about downloading any special files; you can easily browse and read ebooks directly in the browser or application.

However, if you are planning to read offline on your computer or using a reading device, the following types of file are presented for you:

• PDF: PDF is a file format which presents the book in its original layout and visual formatting. These files are generally larger in size, and the text doesn't adjust to fit the device or computer on which you are reading. (For some Google eBooks, only PDF version is available and not the ePub, and these can be difficult to read on smaller screens.)
• ePub: ePub is an open-standard file format for digital books. The benefit of the ePub format is that it allows a book's text to adjust or "reflow" automatically to different screen sizes, including netbooks and e-reader devices.

For Google eBooks you've purchased, these files are provided in cooperation with publishers and authors via our Partner Program.

We provide more complete instructions for other types of reading on devices:

1. Transfer files to Nook
2. Transfer files to Sony Reader
3. Transfer files to other supported devices

5. Why am I only seeing a sample?

Here are the top three reasons why you might be viewing a sample only:

• You have not verified your Google account
• You have not linked your McNally Robinson account to your Google account
• You are not accessing a purchased book from the account it was purchased with

Please try the following steps:

1. Go to http://www.google.com/accounts and verify that you are signed into Google Account with the same email address used to purchase the book on our website. If this was not the case, please Sign Out and Sign In again with your correct email address and password.
2. Login to your account on mcnallyrobinson.com and locate the purchased Google eBooks.
3. Click on "Link Accounts" [customize to match our website]
4. Open the book to read.

For more go to our Your eBook Library help page.

6. Why am I getting a 404 error when I try to download a book I bought?

To ensure that you are signed into the Google Account which your account on our website is linked to, please try the following steps:

Go to http://www.google.com/accounts and verify that you are signed into Google Account with the same email address used when you purchased the book on our website. If this was not the case, please sign out from Google Account and sign back in with your correct email address and password.

Login to your account on mcnallyrobinson.com and locate the book you purchased.

Try downloading PDF/ePUB file.

For more go to our Your eBook Library help page.

7. Issues with Book Quality

Please let us know if your experience with Google eBooks was not satisfactory. Please email us at info@grant.mcnallyrobinson.ca and we will report your findings to Google. They are always working to optimize their service and your feedback will be appreciated.

If you wish to request a refund on your purchase, please reply to your order confirmation email or email weborders@grant.mcnallyrobinson.ca within 14 days of purchase.

8. Issues with Google Account

To access Google eBooks you purchased from us, you must be signed into your Google Account with an email address associated with your order. Your Google Account information consists of your username (the full email address you use to access Google products} and password.

If you are not sure which Google Account you have purchased your books under, please contact Customer Service[link] and indicate your order number.

For more information about your Google Account, please visit http://www.google.com/support/accounts/bin/answer.py?answer=48598.

9. How do I access my Google ebook on my computer?

All Google eBooks that you have obtained from McNally Robinson Booksellers will be available to you -- 24 hours a day, 365 days a year -- in Your eBook Library. Whenever you want to access your Google eBooks, visit Your eBook Library where you may download a copy of your ebook to your authorized ereader (see How to Download ebooks to your device) or you may simply access your ebooks using your web browser. Since Your ebook Library is synced-up with Google, you will find all your Google eBooks purchases there (see How to Work with Google's Cloud for more information).